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UPS & the turkey dinner
Nov. 30th, 2009 12:34 pmMy mother had a UPS incident over Thanksgiving.
She was trying (as she has the past 10 years, to each of her older sisters, on Thanksgiving, Christmas, and Easter) to send her sister a Honey Baked Turkey and pie. My Aunt Robbie got hers overnight, as usual. But not my Aunt Katherine. It didn't show and didn't show. UPS kept claiming it delivered (on the website and on the phone too).
Mother got worried about the stuff not still being edible after it had been missing for 48 hours, so she called Honey Baked, who said, no, if it shows up now, just throw it out without opening it, it was bad. Then they just said, let's send another (free of charge, expedited).
So they did, and again mother tracked it to Laurel Miss., and onto the truck and allegedly delivered. But nothing got to my Aunt Katherine. And Mother argued vehemently with UPS. Told them how her sister is an elderly woman in a wheelchair with nothing else to do but watch all day for the UPS truck. That she lives on a one block street, with four houses, and that if the truck even turned down the street, everyone on the block would know it. That if it had been delivered to any of my Aunt's neighbors, who have ALSO been living there for 30 years, they would have brought it right over. She talked to several people, including getting the local Laural, MS station and talking to them there, and they just insisted it was delivered and not their problem.
At which point my mother called Honey Baked again, and just started crying as she tried to tell them how rude UPS had been and how her poor elderly sister wasn't going to get her expected Thanksgiving turkey, dinner, etc. Well the girl at Honey Baked (they have excellent ham, turkey, pies, and customer service by the way and I highly recommend them) offered to try again, but there was no way it would be delivered by T-day. And mother just said, no thanks, and she was sorry she lost it and cried. And Honey Baked told her that, of course, they would not charge her anything for anything.
I told mother she needed to have cried when she talked to UPS and she said she just couldn't stand to call them one more time.
Then mysteriously, later that day, after business hours. and way after UPS normally gets to Aunt Katherine, the truck arrives with the Turkey.
Mother knows that the driver ate the first turkey and was going to eat the other one, too. That he got back to the station, where someone asked him about the delivery and he realized that stealing two was just too much to actually get away with, and "found" it on the truck and took it out to the house.
Now, he'll never get another chance, because it was Aunt Katherine's funeral I went to last month.
I always see the UPS truck coming,and I'm always quick to jump up and get the package. Even if hes just left it on the porch and is walking away, I yell "Thanks!" My drivers (I've seen two different ones) know that I'm at home, that I see their trucks, and that boxes don't sit on my porch. (I've always done this, even before the turkey incident.) Trust, but Verify. And let them be sure you're verifying.
She was trying (as she has the past 10 years, to each of her older sisters, on Thanksgiving, Christmas, and Easter) to send her sister a Honey Baked Turkey and pie. My Aunt Robbie got hers overnight, as usual. But not my Aunt Katherine. It didn't show and didn't show. UPS kept claiming it delivered (on the website and on the phone too).
Mother got worried about the stuff not still being edible after it had been missing for 48 hours, so she called Honey Baked, who said, no, if it shows up now, just throw it out without opening it, it was bad. Then they just said, let's send another (free of charge, expedited).
So they did, and again mother tracked it to Laurel Miss., and onto the truck and allegedly delivered. But nothing got to my Aunt Katherine. And Mother argued vehemently with UPS. Told them how her sister is an elderly woman in a wheelchair with nothing else to do but watch all day for the UPS truck. That she lives on a one block street, with four houses, and that if the truck even turned down the street, everyone on the block would know it. That if it had been delivered to any of my Aunt's neighbors, who have ALSO been living there for 30 years, they would have brought it right over. She talked to several people, including getting the local Laural, MS station and talking to them there, and they just insisted it was delivered and not their problem.
At which point my mother called Honey Baked again, and just started crying as she tried to tell them how rude UPS had been and how her poor elderly sister wasn't going to get her expected Thanksgiving turkey, dinner, etc. Well the girl at Honey Baked (they have excellent ham, turkey, pies, and customer service by the way and I highly recommend them) offered to try again, but there was no way it would be delivered by T-day. And mother just said, no thanks, and she was sorry she lost it and cried. And Honey Baked told her that, of course, they would not charge her anything for anything.
I told mother she needed to have cried when she talked to UPS and she said she just couldn't stand to call them one more time.
Then mysteriously, later that day, after business hours. and way after UPS normally gets to Aunt Katherine, the truck arrives with the Turkey.
Mother knows that the driver ate the first turkey and was going to eat the other one, too. That he got back to the station, where someone asked him about the delivery and he realized that stealing two was just too much to actually get away with, and "found" it on the truck and took it out to the house.
Now, he'll never get another chance, because it was Aunt Katherine's funeral I went to last month.
I always see the UPS truck coming,and I'm always quick to jump up and get the package. Even if hes just left it on the porch and is walking away, I yell "Thanks!" My drivers (I've seen two different ones) know that I'm at home, that I see their trucks, and that boxes don't sit on my porch. (I've always done this, even before the turkey incident.) Trust, but Verify. And let them be sure you're verifying.
